Frequently Asked Questions
Your guide to style, shipping, and seamless shopping.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene seals are intact for swimwear and intimate apparel.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, The Runway Company ships to over 50 countries worldwide. Shipping costs and delivery windows are calculated at checkout based on your location.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.
Are the materials used in your clothing sustainable?
We are committed to ethical fashion. Many of our collections feature organic cotton, recycled polyester, and eco-friendly dyes as part of our sustainability initiative.